Shipping policy
Shipping Policy
At Diiro, we ship exclusively to international customers and are committed to delivering your jewelry securely and on time. Please read the shipping timelines carefully before placing your order.
✨ Product Types & Processing Time
| Product Type | Processing Time |
| Ready-Made Jewelry | 1–2 business days after order confirmation |
| Customized Jewelry | 2–4 business days, depending on design complexity |
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Ready-made items include rings and other jewelry in standard sizes and available designs.
- Customized products include items with engraving, non-standard sizes, or bespoke design requests.
🌍 International Shipping Options
We offer two types of international shipping at checkout:
| Shipping Method | Delivery Time (after dispatch) | Tracking | Cost |
| Standard Shipping | 9–15 business days | Yes | FREE |
| Expedited Shipping | 5–9 business days | Yes | $14.99 |
Delivery times may vary slightly depending on the destination country, local customs clearance, and courier services.
🛠️ Full Shipping Timeline Summary
| Product Type | Processing Time | Standard Shipping | Expedited Shipping |
| Ready-Made Jewelry | 1–3 business days | + 9–15 business days | + 5–9 business |
| Customized Jewelry | 3–5 business days | + 9–15 business days | + 5–9 business days |
🕑 Example:
If you order a custom ring with standard shipping, the total estimated delivery time = 3–5 days processing + 9–15 days shipping = 19–21 business days total.
📦 Shipping Details
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Carriers: DHL Express, FedEx, UPS, Aramex, or other reliable international couriers based on your destination.
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Tracking: You will receive an email with your tracking number once your order ships.
- Packaging: All items are packed securely in tamper-proof packaging and fully insured in transit.
🛃 Customs, Duties & Import Taxes
- All international orders may be subject to customs duties, VAT, or import taxes, depending on the regulations of your country.
- These charges are not included in the product or shipping cost.
- The buyer is responsible for paying any applicable duties upon delivery.
❗Delays and Disruptions
We are not responsible for delays caused by:
- Customs clearance in the destination country
- Incorrect address provided by the customer
- Natural disasters or courier disruptions
📬 Need Help?
If you have questions about your order status or shipping timeline, please contact us:
📧 Email: diirojewel@gmail.com
📞 Phone/WhatsApp: +1 (207) 378-9135
📍 Address: 138 N WW WHITE RD, SAN ANTONIO, TX 78219-4115, UNITED STATES